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Our “meet the team” blogs give you some insight into how we go about our daily lives, transforming BrightGen’s customers.
In the hot seat this month is… Ben Dyer – Delivery Practice Lead!
As my role suggests, it’s all about the “Delivery”, ultimately ensuring customer success. I am now in my 7th year at BrightGen and despite our significant growth and evolved process, our core values have remained consistent underpinning everything that we do, with our customers at the heart of it all.
I first joined BrightGen as a Project Lead delivering Salesforce solutions across the platform and industries (so many I’ve lost count). Every project was unique and we have an awesome technical team that will get the job done, in a supportive environment with the freedom to flourish. The role comprised all the responsibilities you would expect in regards to planning, management of scope, reporting, budget control and governing the overall project approach, but it didn’t stop there! A significant and particularly rewarding aspect of the role that I enjoyed (and still do) is leading the teams in close collaboration to learn, mentor and adapt with the individual strengths and weaknesses.
In the last few years I have been fortunate to elevate my role to Delivery Lead, working closely with and supporting Russ Bird our Head of Delivery. Pre Covid-19 I was logistically leading the Delivery Practice and teams from our London office acting as the end-to-end project authority across some of our key accounts. With the impact of the recent pandemic, nothing has fundamentally changed. Other than everyone being remote, our commitment to our customers and quality has been unaffected, we were already 100% cloud based and had well established remote working tools and processes, so it has very much been BAU for us… except lunches are now cheaper!
Despite the role being quite broad there are some fundamental definitions that ensure our customers experience what they purchased, when embarking on projects with BrightGen:
It is important to remain flexible in this ecosystem. Projects and technologies are ever-changing and you need to be prepared to adapt depending on the situation whilst understanding the consequences.
Being challenging and having an inquisitive mindset will help when dealing with both your team and the customer to uncover the truth regarding the state of the overall delivery..
Finally comms, comms, comms! It is vital to keep communication up at all times and at all levels, the golden rule is no surprises. The combination of all these attributes will help you provide value to the customer and bring credibility to your role… Common sense helps too!
One of the great things about working at BrightGen is variety – no two days are the same. There are always opportunities to support other areas of the business or to get involved with extracurricular activities. This could be pre-sales engagements, getting the opportunity to support one of the many Salesforce partner events or even assist in recruitment. Recently I partook in the Great BrightGen Bake Off to celebrate our 14th Birthday… unfortunately my entry did not win but was shortlisted for judging at least!
Interested in joining the BrightGen team? Check our our careers page
21st January 2021
by James Burgess
11th January 2021
by Julia Valentine
29th December 2020
by Sforce Ninja
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