Transforming Student Experience - Update

TRANSFORMING STUDENT EXPERIENCE 

Education

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Plymouth University is the largest university in the South West of England, the 9th largest in the UK, with over 32,000 students and ranked top 2% in the world. Plymouth University's teaching and research activities are divided into a number of Schools, including Arts & Humanities, Business, Health & Human Sciences, Science & Engineering and Medicine & Dentistry, each of which has its own specialist staff and world-class facilities.

The Challenge

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  • Update Plymouth University's systems to manage the increasing demand in student applications
  • Improve student experience in multiple key areas including Admissions, Academic Partnerships, Clearing, Research, Student Recruitment and Careers & Employability
  • Replace manual processes and multiple, disparate systems with a steamlined end-to-end approach
  • Reduce data duplication and enable effective cross imstitutional data sharing

The Solution

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  • Salesforce Sales Cloud implementation
  • Linvio Event Management System, GetFeedback and Eventbrite integrations
  • Extensive business process review and change

The Results

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  • Higher volumes of student applications processed with no additional internal resource, with reduced turnaround times
  • Legacy, disparate systems retired and replaced with streamlined processes driven by Salesforce Sales Cloud
  • Internal Communication is now instant in many areas thanks to data sharing and improved data collection