With the increase in student applications, Plymouth University replaced manual and repetitive processes with Sales Cloud and integrated with supporting solutions, resulting in reduced turnaround times and improved internal communication and data collection.
A real transformation has taken place
Technical Project Manager, Plymouth University
The Challenge
- Update Plymouth University’s systems to manage the increasing demand in student applications
- Improve student experience in multiple key areas including Admissions, Academic Partnerships, Clearing, Research, Student Recruitment and Careers & Employability
- Replace manual processes and multiple, disparate systems with a steamlined end-to-end approach
- Reduce data duplication and enable effective cross imstitutional data sharing
The Solution
- Salesforce Sales Cloud implementation
- Linvio Event Management System, GetFeedback and Eventbrite integrations
- Extensive business process review and change
The Results
- Higher volumes of student applications processed with no additional internal resource, with reduced turnaround times
- Legacy, disparate systems retired and replaced with streamlined processes driven by Salesforce Sales Cloud
- Internal Communication is now instant in many areas thanks to data sharing and improved data collection
