• Skip to primary navigation
  • Skip to main content
BrightGen
BrightGen
  • About
    • Success Stories
  • Industries
    • Media & Publishing
    • Higher Education
    • Public Sector
    • Travel, Transport & Hospitality
    • Real Estate & Construction
    • Financial Services
  • Services
      • Power Ahead with BrightGen

        BrightGen works with customers in three key areas. We implement Salesforce products and solutions to support your digital transformation strategy. We offer ongoing Salesforce management for continuous improvement. We speed up your business processes with bespoke BrightGen solutions built in the Salesforce platform based on sector or challenge.

      • Services Overview
      • Salesforce
      • Strategy and Consulting Salesforce strategy and consulting with a difference Business and technological…
      • Implement and update Salesforce Achieve your transformation goals No matter how big or small…
      • Manage Salesforce Our flexible service keeps vital business operations evolving and moving…
      • Accelerators
      • Manage Ad Sales in Salesforce BrightMEDIA transforms how you sell advertising space – across all…
      • Manage Events in Salesforce BrightFORUM is built on the Salesforce platform to make events…
      • Manage Your Carbon Footprint in Salesforce Salesforce Net Zero Cloud lets you manage your carbon footprint with ease
  • Careers Boost your career within the Salesforce ecosystem at BrightGen – a team of passionate, Bright-minded individuals, where everyone can make a difference.
  • Insights
    • Blog & News Read BrightGen’s blogs to find out our points of view on how Salesforce impacts different industries, more about our employees, and much more!
    • Virtual Events
    • BrightGen Resources
  • Contact Ask BrightGen to help with your Salesforce strategy or improve how you use Salesforce.
  • Customer Login
  • Show Search
Hide Search

Travel, Transport & Hospitality

The future of travel, transport and hospitality

The new generation of travellers wants an omni-channel, seamless and highly personalised experience before, during and after their journey.

By enabling this, companies will ultimately reduce the time to value for the customer and increase customer loyalty.


Travel, transport and hospitality and the pandemic

The significant impact of the pandemic cannot be under-estimated. In 2020 in the UK, travel and tourism saw the largest decline in business turnover compared to all other industries.

The key to thrive in this unpredictable environment is to consistently engage with and be responsive to customers.

The customer journey

The sector needs to modernise, humanise and personalise the customer experience. BrightGen helps you to achieve this using the right combination of Salesforce solutions for your organisation. This makes it possible to get a single view of the customer across all departments, partners and stakeholders.

We trust BrightGen with our highest profile customer details – trust is everything to us. Then through the pandemic, BrightGen was always on hand to help – like that friend you can go to when things around you go wrong.

Daniel Edwards

Heathrow VIP and Premium Services Lead
READ THE STORY

Why BrightGen for travel, transport and hospitality

Travel, transport and hospitality organisations choose BrightGen for our deep understanding of the industry. We help you take advantage of the most up-to-date technology to achieve business goals.

Our dedicated teams very often become an extension to the customer, a partner they trust implicitly. We are considered a trusted advisor when it comes to deciding on the best technology stack to ensure a smooth customer experience.

Heathrow Airport: Driving revenue with VIP customer service

Heathrow Airport is the UK’s only hub airport. In 2019, it saw 81 million passengers passing through. In 2020, it was the third busiest airport in the world by international passenger traffic.

Heathrow offers a private VIP service for the world’s most discerning passengers.
Bypassing the main terminals and other passengers, offering relaxation in total privacy in personal lounges, where check-in and security are taken care of. It is a seamless, private and personal travel service.

Read on for the whole story

Gatwick Airport: Making the most of every customer interaction

London Gatwick Airport is the second largest airport in the UK and pre-COVID-19 pandemic was home to over 50 airlines, flying to more destinations than any other UK airport, with over 46 million passengers passing through the airport every year.

As part of their commitment to give passengers the best experience, Gatwick Airport addressed their passenger communications. They enlisted BrightGen to bring disparate data into the Salesforce platform, which would also power their omni-channel marketing strategy. 

Read on for the whole story

Meet your Account Manager

Nitasha Mamman

Industry Lead | TTH, Energy & Automotive

– 16+ years’ experience within New Business/Account Management in Technology Industry ranging from product to service
– Joined BrightGen in 2021
– 5 years in Salesforce Ecosystem

  • Visit LinkedIn account (opens in a new tab)
  • Email
Travel, Transport and Hospitality

Subscribe to Travel Industry insights

Get the latest insights straight to your inbox. Keep updated on what we’re doing in Travel, Transport & Hospitality by signing up to our monthly newsletter.

BrightGen

Whether you’re looking at major business transformation or continuous improvement to realise the full potential of Salesforce, BrightGen is the best Salesforce partner to help.

Contact Us

  • 01376 520578
  • info@brightgen.com

What We Do

  • Implementation & Integration
  • Strategy & Consulting
  • Salesforce Service Management

About Us

  • About BrightGen
  • Careers at BrightGen
  • Industries
  • Customer Stories
© BrightGen Ltd 2022, All Rights Reserved

  • Cookie Policy
  • Privacy Statement
  • Disclaimer

Home » Industries » Travel, Transport & Hospitality

Manage Cookie Consent
We use cookies to optimise our website and our service.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
Preferences
{title} {title} {title}