Our flexible service keeps vital business operations evolving and moving forward. We help our customers extract maximum value from Salesforce and provide expert technical support when needed. The majority of digital transformation projects we embark on result in long-term service management relationships.
Maximise return on investment with our continuous improvement model
A BrightGen SLA is much more than a promise to provide ongoing technical support. We make sure all our customers are using Salesforce to its full potential. We work with you to develop a roadmap to fine-tune, enhance, or extend your Salesforce capabilities in line with your business strategy. Having BrightGen as a long-term partner has enabled many of our customers to confidently navigate business change.
Access to technical support and Salesforce expertise
Even the most robust systems experience occasional technical challenges. When something needs attention a dedicated Service Manager and team are on hand to resolve your issue.
We live and breathe Salesforce and have delivered thousands of business transformational solutions across a range of sectors. If specific technical knowledge or experience is needed the Service Manager can call upon the wider delivery team where appropriate.
Our Service Management clients tell us they get more value from their Salesforce investment by working with BrightGen. That’s why so many of our customers sign up to a continuous improvement service agreement following their initial project with us.
We are ISO 20000-1: 2018 accredited.